Refund policy
Return Policy
(FusionLayers) Last Updated: 20/06/2026
Our Policy
At FusionLayers, we take pride in the quality of every product we make. Since most of our products are custom made, personalized or 3D printed specifically for you, we offer replacement/exchange only — we do not offer monetary refunds under any circumstances.
Please read this policy carefully before placing your order.
1. Return Window
You can raise a return/replacement request within 5 days of delivery, only for the reasons listed below. After this window, we will not be able to accept any return request.
2. Valid Reasons for Return/Replacement
We will replace your product free of cost if:
✅ The product arrived broken, cracked or damaged during shipping ✅ The product has a genuine manufacturing or print defect ✅ You received a completely different product than what you ordered ✅ The package was tampered with or parts are missing
In all these cases, we will send you a replacement of the same product at no extra cost. We do not provide cash, UPI or bank refunds.
3. Non-Returnable Situations
We cannot accept returns or offer replacements for:
❌ Change of mind after receiving a correctly made product ❌ Custom/personalized products made exactly as per the text, name, image or specification you provided ❌ Spelling or text errors that you provided to us at the time of ordering ❌ Minor color variation due to screen/monitor display differences ❌ Natural 3D printing characteristics such as visible layer lines or minor texture variation ❌ Size tolerance of +/- 2mm on 3D printed items ❌ Products damaged after delivery due to misuse, mishandling or accidents ❌ Products that have been used, washed, or have had tags/packaging removed ❌ Requests raised after the return window has closed
Please double check all custom text, spelling, names and images carefully before confirming your order, as we are not responsible for errors in the information you provide.
4. How to Raise a Return Request
Step 1: Contact us within 3 days of delivery via:
- Email: fusionlayers.info@gmail.com
- WhatsApp: 9410328388
Step 2: Share the following:
- Order number
- Reason for return
- Clear photos/video of the product and packaging showing the issue
Step 3: Our team will review your request within 2-3 business days and respond with next steps.
Step 4: If approved, we will arrange a free reverse pickup, or ask you to ship the product back to us (in which case shipping cost will be reimbursed for valid claims).
Step 5: Once we receive and inspect the product, we will dispatch your replacement.
5. Replacement Process & Timeline
Once your return is approved:
| Step | |
|---|---|
| Reverse pickup / return shipping | |
| 2-4 business days | |
| Quality check on returned item | |
| 1-2 business days | |
| New replacement dispatched | |
| 7-10 business days | |
| Delivery of replacement | |
| As per standard delivery timelines |
You will receive tracking details for your replacement once it is shipped.
6. Damaged in Transit
If your package arrives visibly damaged:
- Record an unboxing video if possible
- Take photos of the damaged packaging and product immediately
- Contact us within 48 hours of delivery
- We will arrange a free replacement once verified — no refund will be issued
7. Wrong Product Delivered
If you receive a product different from what you ordered:
- Do not use or remove tags from the product
- Contact us within 3 days with photos and your order confirmation
- We will arrange a free reverse pickup and dispatch the correct product to you
8. Order Cancellation
- Orders can be cancelled before production begins, within 24 hours of placing the order
- Custom and personalized orders cannot be cancelled once production has started
- Orders cannot be cancelled once shipped
Since we do not offer refunds, please ensure you want to proceed before confirming your order.
9. Quality Assurance
Every product undergoes a quality check before dispatch. As 3D printed and handmade items, minor variations such as slight texture differences, minor color variation, or natural layer lines are considered normal characteristics and not defects — these are not eligible for return.
10. Contact Us
For any return or replacement related queries, please reach out:
[STORE NAME] — FusionLayers Email: fusionlayers.info@gmail.com Phone/WhatsApp: 9410328388 Address: 15, Kashipuri, Hanuman Chowk, Roorkee, Uttrakhand 247667 Website: fusionlayers.in Business Hours: [BUSINESS HOURS]
We aim to resolve all return queries within 3-5 business days.
This Return Policy was last updated on 20/06/2026. By placing an order with us, you agree to the terms of this policy, including that all approved returns will be resolved via replacement/exchange only, and not through monetary refund.
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